Customer Success Manager
As a Customer Success Manager at Cloudvisor, you’ll work directly with our clients to ensure they reach their AWS goals. You’ll manage customer accounts, address challenges, and help drive growth by aligning AWS resources and Cloudvisor expertise with client needs.
What You’ll Do
- Take care of our beloved customers
We all know that sometimes dealing with customers is hard. But not in this case 🤩 We can assure you, our customers are the best. We know the formula for how to get top-class customers that are easy to deal with. It also might be related to the services we provide and our no-bullshit attitude, who knows.
- Onboard new customers
New customers are joining our family every day and naturally, we need to make sure they feel at home – tea, cookies, slippers – you got the idea 🤗
- Provide top-notch consulting and answer questions. Fast.
We help our customers succeed by utilizing AWS cloud and our services. So we consult on AWS service usage, cost optimization, well-architected methodologies, best practices, and other topics. And we do it fast – 95% of our customers are startups, so we all understand the value of time.
- Build trust and transparency
For us to succeed, first of all, our customers need to succeed and that is possible only when the cooperation is based on trust and transparency. How will you be building trust? By being honest, reliable, customer-oriented, caring, and professional. Simple as that.
- LocationRemote
- Job TypeFull-time
- TeamCustomer Success
Qualifications
- At least 4 years of experience in any customer-centric position (customer care, key account management, project management, sales, consultant, or similar). B2B preferred.
- IT background and mindset (you'll discuss various topics with CTOs and IT engineers daily).
- Very good (English) communication skills (you'll discuss various topics with non-technical people too).
- Good practical knowledge or hands-on experience with AWS services will be considered a huge plus.
- AWS certifications would be a big advantage.
- But the most important thing is your soft skills, and willingness to learn and move forward! 📈
Can’t tick all the boxes? No worries, we believe enthusiasm can compensate for the hard skills. 😉
What We Offer
A competitive salary: 2600-3500 EUR.- An awesome international team.
- Exciting challenges and learning opportunities.
- Remote work (Cloudvisor is a fully remote company), flexible working hours and conditions - we honestly don't care about when and how you do your work if you manage to deliver.
- Possibilities to test new ideas and strategies, succeed (or fail, this is also an essential part of the process), learn from that, and grow together with the company.
- Awesome perks - unlimited time off, allowance for your workspace and wellbeing etc.
- A cool product to work with - AWS is the No. 1 public cloud in the world!
Why Join Us?
Cloudvisor = people
We believe your personality and soft skills are more important than just several hard competencies.
Cloudvisor = growth
We take on the challenges ahead and keep up with an ever-changing environment, becoming the best professional version of ourselves with no hidden agenda.
Cloudvisor = culture
We are partners. We believe that working together should not be limited to the actual work! We care about all of you, your background, what makes you tick, your reality, and your diversity!
Cloudvisor = startup
We live in a fast-developing world and are making our way into it. You will find a result-driven space where you can develop your best ideas.
Get to Know Us
Behind every great company is a team of passionate people. Meet our amazing crew, get a glimpse into our culture, and connect with us on social media to follow our journey.
