Get Expert AWS Management with Cloudvisor Managed Service

It is a Fully Managed AWS DevOps Service designed to optimize cloud infrastructure, enhance security, improve reliability, and reduce costs. Our AWS-certified engineers provide ongoing monitoring, automation, and proactive support to help businesses focus on innovation instead of infrastructure management.

Our team offers expert AWS DevOps support at a fraction of the cost of hiring a full in-house team. We provide AWS-certified professionals, automated monitoring, and continuous infrastructure improvements without the overhead of managing an internal team.

Our work is built around AWS best practices, focusing on Security, Cost Optimization, Reliability, Performance Efficiency, and Operational Excellence. We continuously audit your AWS infrastructure, define priority areas for improvement, and ensure your environment stays aligned with AWS standards.

Our team provides a structured, three-phase approach:

1. Audit & Infrastructure Assessment: A full audit of your AWS environment to assess security, cost, performance, reliability, and operational excellence.
2. Onboarding: Setup of monitoring, alerts, and a dedicated support channel.
3. Ongoing Maintenance & Optimization: Bi-weekly infrastructure checks, security audits, cost optimizations, and monthly upgrade recommendations.

After the Audit & Infrastructure Assessment, we provide a detailed roadmap with recommendations tailored to your business needs. You can choose to move forward with Cloudvisor Managed Service for continuous monitoring and improvements.

Yes! If you only need an infrastructure audit and an improvement roadmap, you can stop after the assessment phase. However, most customers continue with our service for ongoing infrastructure optimization.

We deploy Grafana-based dashboards, AWS-native monitoring tools, and conformance packs to track security, performance, and cost optimization. Alerts are shared in a dedicated Slack channel, and our engineers continuously analyze data for improvements.

CloudPilot provides a two-tiered SLA-based support system:

• Tier 1:
  • 2-hour response time for first-line support.
  • Fixing medium/low-priority issues within 2 weeks.
• Tier 2:
  • 30-minute response time for business-critical issues.
  • Fixing time depends on the issue’s complexity.

Yes, 24/7 support is available as an add-on service. We provide round-the-clock availability, with critical issues prioritized and a guaranteed 30-minute response time under our Tier 2 SLA.

Please refer to the Pricing section for details on availability and cost.

• Audit & Assessment: 2 weeks
• Onboarding & Setup: 1 week
• Ongoing Maintenance: Continuous, with bi-weekly reviews

Low Priority (Non-Critical)

No impact on availability, performance, or end-user experience. Often informational or improvement-related. Examples:

• Request to update a security group rule that doesn’t affect current traffic
• General cost optimization questions
• Review of logging or alert setup
• Documentation updates or non-urgent IaC changes

Response Time: within 2 business hours

Resolution Time Goal: within 2 calendar weeks or based on complexity and agreement.

 

Medium Priority (Partial Impact / Degraded Performance)

Partial outage or degraded service. A workaround may exist, and production is typically not impacted.

Examples:

• Staging environment outage
• Failing backup job (non-critical data)
• High CPU utilization alert without service crash

Response Time: within 2 business hours

Resolution Time Goal: within 2 calendar weeks ****or based on complexity and agreement.

 

High Priority (Critical Incident)

Complete outage, critical security issue, or risk of data loss. No viable workaround. Immediate action required.

Examples:

• Production API or site not reachable
• Database crash or corruption
• Active security breach

Response Time: within 30 min (business hours)

Resolution Time Goal: Resolution time depends on the issue, but as soon as possible.

Cloudvisor Managed Service gives startups a senior DevOps team without the hiring headache. Instead of juggling infrastructure on top of product work, your engineers focus on shipping features while our AWS-certified team keeps the cloud side running smoothly.

For a fast-growing startup this means:

• Fewer production incidents thanks to stronger security, monitoring, and alerting

• Faster releases powered by CI/CD pipelines and repeatable infrastructure as code

• Lower AWS bills over time, as we constantly look for wasted resources and better architecture choices

• Clear priorities every month, not vague reports that never turn into action

Because the service is priced against your AWS spend and backed by SLAs, you get predictable cost, clear expectations, and a DevOps roadmap that grows with your product.

Most teams come to us with the same pain points: manual deployments, unclear responsibilities, rising AWS costs, and a general feeling that “things work, but we’re one incident away from chaos.” Cloudvisor Managed Service is designed to fix exactly that.

We start with an audit to uncover security gaps, cost leaks, reliability risks, and performance bottlenecks. Then we:

• Set up structured monitoring with dashboards, alerts, and conformance packs

• Replace fragile, one-off scripts with infrastructure as code and stable deployment pipelines

• Introduce regular bi-weekly reviews and monthly recommendations so your environment keeps improving

• Tie everything together with a dedicated Slack channel and SLA-backed response times

The result is an AWS environment that is easier to run, safer by default, and cheaper to maintain without distracting your team from building the product.

Yes. Many customers already have strong developers or even a DevOps engineer on the team. Cloudvisor steps in as an AWS-focused extension of your existing capabilities.

Your internal team keeps full control over the product and core logic, while we:

• Bring deep AWS platform expertise and best practices

• Design and maintain the foundation: networking, security, monitoring, CI/CD, and cost control

• Share ready-to-implement action items so your team always knows what to tackle next

• Cover on-call and incident response within agreed SLAs, so you’re not relying on a single person

This way, your developers don’t burn time fighting infrastructure fires, and your DevOps engineer gets a partner rather than trying to hold the entire AWS platform on their own. When you’re ready, you can book a short call and we’ll review how this model would look for your setup.

Your CMS fee is based on your average AWS spend over the last 3 months, not a single month. A one-off spike doesn’t push you into a different tier — though your bill is calculated on that rolling average, so it can move slightly as the average shifts, even while you stay in the same tier. If your average genuinely settles into a lower tier, you get the saving automatically, and we’ll always let you know before a tier change takes effect — your invoice never changes as a surprise.

Example: Your AWS spend usually runs around $8,000/month, so you’re on the 25% tier. One month you launch a big campaign and spend jumps to $12,000, then settles back to $8,000. Your 3-month average that month is about $9,300, so you’d pay 25% of that (~$2,325) — not a tier change, just the average catching the spike. Once the spike rolls out of the 3-month window, your average — and your bill — settles back down. You only move to a different tier if your average genuinely shifts past a boundary, and we’ll have told you in advance.

Two things protect you. First, we don’t switch you back and forth every month — you only change tiers once your 3-month average is clearly past a boundary, so small wobbles keep you exactly where you are. Second, your fee near a boundary is capped so crossing it is smooth: your bill never jumps up, and it never drops just because you spent a little more.

Example: The tiers change at $5,000 (30% below, 25% above). At $4,900 your fee is $1,250, capped, so it doesn’t keep climbing as you approach the line. At $5,100 your fee is still about $1,250 — crossing the boundary changed nothing abrupt. A small wobble ($4,900 one month, $5,100 the next) won’t flip your tier. In short: no cliffs, no surprises, and any change near a boundary only ever works in your favor.