Junior Customer Success Manager 1

JOIN US AS

Junior Customer Success Manager

We’re an Advanced Tier AWS Partner operating in Europe, the US, and beyond 🚀. Everyone here lives and breathes AWS, it’s the main and only thing we do. Our mission is to help startups scale with Amazon Web Services (AWS). One half of our DNA is AWS, the other is startups.

Oh, and we’re a fully remote company. 💪

Right now, we’re looking for a Junior Customer Success Manager to join our team and help us grow at an even greater speed!

Curious? Read on. 👇

 

You will:

  • Take care of our beloved customers

We all know that sometimes dealing with customers is hard. But not in this case 🤩 We can assure you, our customers are the best. We know the formula for how to get top-class customers that are easy to deal with. It also might be related to the services we provide and our no-bullshit attitude, who knows.

  • Onboard new customers

New customers are joining our family almost every day and naturally, we need to make sure they feel at home – tea, cookies, slippers – you got the idea 🤗

  • Provide top-notch consulting and answer questions. Fast.

We help our customers succeed by utilizing AWS cloud and our services. So we consult on AWS service usage, cost optimization, well-architected methodologies, best practices, and other topics. And we do it fast – 95% of our customers are startups, so we all understand the value of time.

  • Build trust and transparency

For us to succeed, first of all, our customers need to succeed and that is possible only when the cooperation is based on trust and transparency. How you will be building trust? By being honest, reliable, customer-oriented, caring, and professional. Simple as that.

Junior Customer Success Manager 2

What We Expect You to Have:

  • Good (English) communication skills (you’ll discuss various topics with non-technical people too).
  • Bonus: Experience in any customer-centric position (customer care, key account management, project management, sales, consultant, or similar). B2B preferred.
  • Bonus: Technological background and mindset (you’ll discuss various topics with CTOs and IT engineers daily). You can Google stuff easily and not afraid to learn new skills. You’re smart and capable to raise and solve your and customers’ questions.
  • Bonus: Basic cloud computing knowledge (AWS basics as an advantage). Anyway, your first task after joining us will be to get AWS certified no matter what.
  • Bonus: Full-time workload is compatible with your schedule. 
  • But the most important thing is your soft skills, and willingness to learn and move forward! 📈

    Can’t tick all the boxes? No worries, we believe enthusiasm can compensate for the hard skills. 😉

     

    What We Can Offer:

    • Exciting challenges ahead, be prepared for 3x to 5x growth each year;
    • Competitive fixed compensation package: €2K – €2.5K per month gross, with a clear roadmap for upskilling;
    • Remote work (Cloudvisor is a fully remote company), flexible working hours and conditions – we honestly don’t care about when and how you do your work if you manage to deliver!
    • A cool product to work with – AWS is the No. 1 public cloud in the world!
    • Possibilities to test new ideas and strategies, succeed (or fail, it is also an essential part of the process), learn from that, and grow together with the company.
    • An awesome and international team to work with 0 (zero) micro-management. Yes, the best team you have ever seen.
    • Regular, remote team lunches + offline team and company retreats.
    • Awesome perks – unlimited time off, allowance for your workspace, and wellbeing, etc.

    Why Us?

    • Cloudvisor = people. We believe your personality and soft skills are more important than just several hard competencies.
    • Cloudvisor = growth. We take on the challenges ahead and keep up with an ever-changing environment, becoming the best professional version of ourselves with no hidden agenda.
    • Cloudvisor = culture. We are partners. We believe that working together should not be limited to the actual work! We care about all of you, your background, what makes you tick, your reality, and your diversity!
    • Cloudvisor = startup. We live in a fast-developing world and are making our way into it. You will find a result-driven space where you can develop your best ideas.

      Do you think you are the perfect fit for our team? We have discovered our ideal profile – we call it a true Cloudvisorian